Brad Wilson, general manager of Microsoft CRM confirmed that usability and interoperability with other office applications will be a central focus:
"In the last 10 years, companies have spent a lot of money on deploying CRM
technology and solutions," , said during a presentation. "It takes too long to
deploy, it's too difficult to align business and IT. Probably the biggest single
issue is you've gone through all this time and expense and people don't use it."